Software Technical Support
You are a tech lover and have excellent customer service skills with the ability to stay calm and polite in all situations? Customer Support is for you!
eviivo is on a mission to shake up the independent accommodation sector. Its software is helping over 20,000 owners and managers of hotels, B&Bs, vacation rentals and groups, yurts, castles and cottages by making it really easy for them to manage online bookings, guests and travel agencies. Now more than ever having a technology platform that supports running things your own way is helping our customers to succeed in an ever evolving and challenging sector. This is a mission we are truly passionate about.
Born out of a joint project with the UK Government over ten years ago, where eviivo ran the UK’s National Tourism Database, the company has reinvented itself since its acquisition by Private Equity Group Investcorp, mid 2011. Having radically changed its business model, eviivo is now a vibrant young company, operating in the UK, Ireland, France, Spain, Germany, Tunisia, and North America.
The company has regularly made the Times top 100 Tech Track index and its flagship product eviivo suite, the original all-in-one booking suite, has won many prestigious awards since 2016, including the sought after Travolution award for best technology and Expedia’s global innovation award. It is also enjoys strategic preferred partnerships with Airbnb, Booking.com and Expedia groups.
With a culture focused on staff development, a passion for helping the brilliant businesses we represent and a clear vision for growth laid out by our CEO that rests heavily on technical innovation, we think eviivo has a lot to offer.
Software Technical Support Agents assist eviivo customers in understanding how best to use eviivo technology and resolve any technical problems they may be experiencing with the eviivo software.
They provide multi-channel support and advice to our hundreds of eviivo customers using phone, live chat or web portal methods equally comfortably.
Software Technical Support Agents are trained to handle general business enquiries, usually related to guest reservations and interact with major travel agencies like Booking.com, Expedia, Laterooms to more complex issues including issues related to Windows, anti-virus and/or firewall settings for example.
They usually have a Bachelor in Computer Science or equivalent, are interested in technologies and like to solve technical issues.
Customer Support is a fast-paced environment so it is important to be able to work under pressure.