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Home > Customer Support > Customer Documentation

Customer Documentation

As an eviivo frontdesk customer, you get acces to a range of unique benefits and professional sales services to boost your bookings and make the most of the many opportunities on the internet.

We have Installation, Support, Content and Trading Teams all dedicated to look after your business.

Please scroll down for a list of user guides, product tutorials and articles to download.

To view these documents (PDF files), you will need Adobe Acrobat installed.

If you have not already installed Acrobat, it can be downloaded FREE from

http://www.adobe.com/products/acrobat/readstep2.html.

1. eviivo frontdesk Business Set Up Form and Instruction Guide

Prior to your frontdesk installation and training, you will need to complete your Business Set-Up Form. Please take the time to read through this guide before you start completing the form.

If you are unable to open the set-up form document you recieved from one of our Product Managers, you can alternatively download it here: www.eviivoassist.com/sales/eviivo_frontdesk_SetUpForm.doc

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2. Getting Started: Completing the Profile Tab in frontdesk

Simple, practical instructions on how to complete the new frontdesk Profile Tab effectively and efficiently.

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3.1. Best Practice Content Guide - Part 1

Useful tips on how to best promote your business online by displaying the optimum business descriptions and images - Part 1.

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3.2. Best Practice Content Guide - Part 2

Useful tips on how to best promote your business online by displaying the optimum business descriptions and images - Part 2.

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4. Pricing Guide

Strategic and tactical advice on setting up the right Pricing for your accommodation business and stay ahead of the competition.

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5. How To Cancel Online Bookings User Guide

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6. lastminute.com User Guide

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7. eviivo Interim Online Merchant Account

Information on invoices and payments.

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8. Update Your Pricing - Create Special Rates User Guide

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9.1. VAT Reduction User Guide for VAT-registered Businesses

A 13-month reduction in VAT from 17.5% to 15% came into effect on the 1st of December 2008. This short and simple user guide explains the implications of the change on your frontdesk system and the settlement of commissions for online bookings if your business is VAT-registered.

Click here for more information

9.2. VAT Reduction User Guide for non VAT-registered Businesses

A 13-month reduction in VAT from 17.5% to 15% came into effect on the 1st of December 2008. This short and simple user guide explains the implications of the change on your frontdesk system and the settlement of commissions for online bookings if your business is not VAT-registered.

Click here for more information