- Your consent
- Collection, use & retention of information
- Protection of information
- Disclosure to third parties
- Online guest reviews
- Employee access to information
- Share facility
- Updating maintenance and accuracy of your information
- Cookies and other non-personal information
- Complaints procedure
- Company details
1. Your consent
2. Collection, use & retention of information
We collect, use and retain information about you to the extent only that is reasonably required to conduct our business effectively.
The information collected varies depending on the service you request from us. For example, when you use the Website to book accommodation, we may collect personal details such as your name, address, accommodation details, credit/debit card number and expiry date, billing details and telephone numbers. This information may be collected from third parties including the third party accommodation provider who you access via our Website and who you place your booking with, or other people who collect information on our behalf such as regional and local tourism agencies. We also collect information directly from you when you speak to us over the telephone or send us correspondence or rate and comment on the accommodation. Finally, we undertake market research, or have third parties undertake it on our behalf and collect information in that way.
We use information to complete transactions on your behalf and to ensure that we can efficiently manage and track transactions that are processed through our system. Your credit/debit card details are only used to process the transaction you have requested and are not stored or used in any other way by us. We also use information to monitor our system efficiency and use, and to test and developenhancements and changes to the way we do business.
The information that we collect may be transferred to and stored at, a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors, to process or manage transactions using our system.
3. Protection of information
We maintain appropriate security standards and procedures in relation to the collection, use and retention of your information in order to prevent unauthorised access or disclosure. Should you contact us, our security procedures mean that we may request proof of identity before we are able to disclose any information to you.
4. Disclosure to third parties
Information is shared with our groupcompanies, contractors, data processing companies including operators of global distribution systems and payment clearing houses, bank and professional advisers. We share only the information necessary to deliver any supply of products and/or services by us to you or in order to ensure the successful completion of a transaction processed through our system or for related purposes. We may also disclose your information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that we sell our business then to the purchaser of that business.
We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example we may tell our business partners including regional tourism agencies and commercial distributors the number of customers in certain demographic groups who purchased accommodation using our system. This does not involve the disclosure of any personal information which can identify any particular customer in any way.
Finally, we may disclose your personal information at any time where necessary to comply with any legal obligation or requirement, such as to comply with an order of the court.
5. Online guest reviews
After your stay in accommodation booked through us, we may email you a questionnaire asking you to rate and comment on your stay. The purpose of customer reviews is to helpother customers understand what a particular accommodation is like, to give feedback to the property (so that they can improve) and to helpus understand more about your stay and improve our services.
If you complete and submit the questionnaire your review of the accommodation may be automatically posted onto our booking websites, the website of the property and related websites. You should therefore be careful about what you say (e.g. as regards disclosing your personal data) as it may enter the public domain and be available for anyone to read. The property you review may be given an opportunity to respond to the review which you have submitted and their response may also automatically enter the public domain alongside yours.
We may also use the information you submit to correspond with you about a review which you have submitted.
6. Employee access to information
Your information is disclosed to our employees, agents and representatives on "a need to know" basis and we confirm that all such persons understand the importance of client confidentiality and privacy.
7. Share facility
If you use the Share facility on our site and give us details of another person (e.g. their name and email address), you should make sure that the other person is content to receive the information. We will only use their data for the purpose of the Sharing facility.
8. Updating, maintenance and accuracy of your information
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete.
Data populated by you (including your personal details entered in any fields) is your sole responsibility and any changes to any aspect of your personal data should be updated directly by you.
9. Cookies and other non-personal information
When you visit the website, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the website and your Ipaddress (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the website and to collect broad demographic information for aggregate use.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, please visit the Network Advertising website.
10. Complaints procedure
If you wish to make a complaint about eviivo, our services or any associated matter, you may contact us by telephone, email, letter or fax. We do not require complaints to be in writing. Wherever possible, complaints will be dealt with promptly, and you will receive a response within14 working days.
If you are dissatisfied with the outcome of your complaint, you may choose to escalate the complaint internally by contacting our Customer Support Manager, firstname.lastname@example.org. A response to an escalated complaint will also be made within 7 working days.
11. Company details
Address: 154 Pentonville Road, London N1 9JE
Telephone & Fax: +44 (0) 844 880 3000